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Pick-Up Procedures/FAQ

This section is designed to help our travelers with commonly asked travel questions, certain Sea-Tac Airport concerns and travel tips as well as Quality Town Car & Airport Shuttle's standard policies and procedures.

CANCELLATION POLICY

RESIDENTIAL PICK UP

SEA/TAC AIRPORT PICK UP

CRUISE LINE PICK UP

ALSO


CANCELLATION POLICY

If cancelled with less than 24 hours notice, there will be a 50% fare charge to the card on file. In the event of less than 8 hours notice, the full fare will be charged to the card on file. Flight cancellations or situations beyond the clients' control, medical emergencies or hospitalization will not be charged a fee.

No show / no call cancellations or failure to meet your driver are subject to a 100% cancellation fee.

Quality Town Car and Air Port shuttle cannot be held financially liable in situations where flights and or appointments were missed due to traffic, client setting the appointment time or early departures of flight.

While we do our best to remain flexible to client requested pick ups it is ultimately the responsibility of the client to set the pick up time.

We happily accept all major credit & debit cards and provide an email receipt via the Square program.

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RESIDENTIAL PICK UP

Please understand that stringent time management is necessary so that we can meet our scheduled pick up times and lessen any wait for our other passengers. We appreciate your understanding and will always do our best to work with you whenever possible. Additionally, driver gratuity is not included in the price of your quote

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SEA/TAC AIRPORT PICK UP



With checked luggage


Without checked luggage


Clearing Customs

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CRUISE LINE PICK UP



Cruise Line Disembarkment Procedure


Pier 66 - Alaskan Way Marina


Pier 91 - Smith Cove Marina

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ALSO


In accordance with Washington State Livery Laws, any vehicle that is exposed to bodily fluid must be pulled from service immediately, professionally cleaned and then assessed before providing further transportation. Should any member of your party vomit within the vehicle, the following charges will be added on to the final bill: Town Car cleaning is $250, SUV/Van is $350, and Limo/Bus is $500.

For the safety of our passengers and drivers, some of our vehicles may have aftermarket equipment that can record video outside and audio inside the vehicles.

Quality Town Car & Airport Shuttle is not responsible for any item(s) left within vehicle.

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